RTGS / NEFT Customer Facilitation

1. As guided by RBI circular reference - DPSS (CO) EPPD No. 893 / 04.03.02 / 2009-10 Dated - 11 November 2009 and as per Paragraph 6.24 of the NEFT Procedural Guidelines, attached is the link to a list of Service Centres of a RTGS / NEFT member bank’s which is set up as Customer Facilitation Centre (CFC) for prompt resolution of complaints received from customers related to RTGS / NEFT Payments.
2. RBI circular reference - 11 November 2009
3. The compiled directory is placed on the Reserve Bank's website for wider dissemination and information for general public.
4. It can be downloaded from RBI web site.

Customer Facilitation Center RTGS / NEFT

• Contact number: 0132-3536494. Shivalik Small Finance Bank, First Floor, Nr. Old Sales Tax Office, Hakikat Nagar, Saharanpur, Uttar Pradesh - 247001
• E-mail: Customers can email at rtgs@shivalikbank.com